Customer Success Consultant

Our fast-growing team is seeking a smart, empathetic, quick thinking Customer Success to join us as we pioneer the crowdsourcing market. As a SaaS company, our growth is directly linked to our customers’ success. Our CSC’s play an integral role in that success by nurturing and growing accounts, building long-lasting relationships that result in amazing outcomes and happy customers. As part of this vital team, you will help steer customers toward seamless implementation, usage and adoption of Crowdicity’s product.

Your responsibilities:

As is to be expected in a company moving as fast as we are, the scope of this position will evolve continuously. Below is a partial representation of what may be included in the Customer Success Managers typical week:

  • Answer customer enquiries efficiently and effectively, helping to train and educate users over email, telephone and in person.
  • Work collaboratively with the Sales and Account teams, complement the sales process by leading product demos via webinar, product training, setting up and supporting trials and pilots and building relationships with target customers.
  • Take responsibility for the successful onboarding of new customers. Set up their Crowdicity platforms and work quickly to analyse the customer’s objectives; determine the best approach for each unique client to leverage Crowdicity’s capabilities and maximise their success
  • Proactively provide advice and present solutions for customers to strengthen adoption of Crowdicity and help ensure ongoing success
  • Create efficiencies’ in customer support, with focus on increasing quality of service whilst reducing the time burden of dealing with support queries.
  • Contribute to the development of comprehensive on-boarding, support and user education material. Maintain our online help desk and website resource areas, curating blogs, white papers, thought leadership articles and help guides/tips.
  • Be the voice of the customer with the product and development teams; gather, prioritise and communicate feedback and feature requests and escalate critical product issues

About you:

  • 2+ years of experience providing support to customers, customer teams, and affiliates within a fast-growing technology company
  • Exceptional verbal and written communication skills for preparing and presenting customer materials
  • Can-do attitude, willingness to perform as part of a team and get things done
  • Exceptional teamwork with customers to become the voice of their needs (i.e., drive our roadmap to be customer-centric) and help with creative solutions so customers continue to evangelize Crowdicity ‘s value
  • SaaS & Software experience a plus
  • As would be experience working in a fast-paced start-up environment

The perks:

Rest assured you will be well taken care of at Crowdicity;

  • 20 day of annual leave (including normal statutory bank holidays)
  • 3 extra discretionary days between Christmas and New Year
  • Subsidised parking
  • Stocked kitchen
  • Nursery Voucher Scheme
  • Group staff pension scheme with employer contributions
  • Profit sharing bonus scheme
  • Flexi-time and remote working options

Salary

Dependent on experience.

About Crowdicity

At Crowdicity we believe that in every organisation there are ideas, or the spark of them, that for whatever reason, never see the light of day. At Crowdicity we make the software that ignites this potential and lets it shine.

That could be on a global scale; we’re working with the United Nations to address the complex challenges facing society today. It could be city-wide; the government of Rio de Janeiro use us to crowdsourcing ideas for the city’s Olympic legacy. Or it could be within companies; big brands like Virgin, QBE, P&G and WWF use Crowdicity to deliver faster and more cost effective product development programmes and marketing campaigns.

To apply

Please send a CV and supporting email to the email address below or click apply now.

Include details of your current salary and notice period with your current employers.

Apply via email to: nick.wright@crowdicity.com

apply now